Premium Human Staffing
COMPLETE PROGRAMS & SCALABLE OVERFLOW
Customer Care with AI & Human Expertise: The Best of Both Worlds. We provide fully managed, scalable human teams to run your CX programs, backed by radical AI efficiency.
Scalable Workforce
An expandable network of 500+ multilingual professionals ready to handle complete customer care programs or respond to unexpected traffic spikes.
"In and Out" Task Force
A flexible team ready to seamlessly solve operational needs across all time zones.
An Eye for Opportunity
Our workforce isn't just answering calls; they are highly educated operators trained to analyze, troubleshoot, and proactively improve your business processes.
CORE SERVICES
👥 Staffing & Recruiting
🎧 Helpdesk & Support
💻 IT Operations
🌟 Full CX Programs
📊 Bookkeeping
⚙️ Back-office Tasks
The AI Advantage
SUPERCHARGING HUMAN AGENTS
Let our technology empower your human teams. We handle the 80% "happy flow" of repetitive tasks through event-driven automation, reducing standard case costs significantly and freeing up our human experts for complex, high-value interactions.
The "No-Repeat"
Handoff
SEAMLESS HYBRID INTELLIGENCE
When a case escalates from AI to a human—due to high complexity, low confidence, or emotional distress—our human operators instantly receive the full context via the Living Case Object (LCO).
High Complexity
Situations requiring nuanced human reasoning.
Low Confidence
AI uncertainty triggers immediate review.
Distress Detection
Empathy required for high customer anxiety.
Built on a
Foundation of Trust
Since 2002 (and specialized since 2011), Conveneo has handled complex, high-stakes remote insurance claims and car breakdown services for premium luxury brands. We know exactly what's at stake in your operations.
> Operating with the highest standards of confidentiality, privacy by design, and global best practices.
EU Operations
Strictly based and operated in the European Union.
GDPR Compliant
Privacy by design and default for ultimate security.
ISO Standards
Certified for information security and quality management.
High Confidentiality
Trusted by premium brands for sensitive data.
The Conveneo Team
MANAGEMENT & LEADERSHIP
Egbert van de Coevering
CEO & FOUNDER
Jerome Gehin
HR MANAGER
Lucy Riga
QA & PROCESS MANAGER