ABOUT CONVENEO
The Human Side of Hybrid Intelligence
Since 2002, we've been building remote teams that deliver exceptional results for premium brands. Today, we combine that deep human expertise with cutting-edge AI to create something truly powerful: operations that are 80% automated, yet 100% human at their core.
Our Journey
FROM REMOTE PIONEERS TO HYBRID INTELLIGENCE
Our Vision on AI & Remote Work
SMALL TEAMS. BIG IMPACT. SECURE AI.
AI as an Enabler, Not a Replacement
We believe AI should handle the 80% "happy flow" of repetitive tasks, freeing human experts to focus on complex problem-solving, empathy, and high-context decision making. Technology empowers people, not replaces them.
Small Teams, Big Outcomes
In times of high change, small teams are more effective and efficient than large departments. Our core teams are lean, focused, and empowered to move fast while maintaining quality.
Secure by Design
As an SME we offer flexibility, scalability, and adaptability while maintaining a secure gateway between our AI agentic infrastructure and the client's environment, using the Sireto agentic service bus.
Operational Models We Offer
HITL • HOTL • HOOTL
Full Human
Complete human-operated teams for high-stakes work
Human in the Loop
AI assists, humans approve every critical decision
Human on the Loop
AI operates autonomously with human oversight
Human out of the Loop
Fully automated for routine, low-risk processes
Our Core Team Approach
Every engagement starts with a focused, expert team designed to understand your challenge and deliver results fast. We keep teams small and specialized for maximum impact.
The Analyst
Leads the conversation with your organization. Analyzes your challenge, maps processes, and identifies opportunities for automation and improvement.
The Modeler
Creates the first applications and AI agents to meet your challenge. Rapidly prototypes solutions that combine human expertise with intelligent automation.
The Security Developer
Implements every agent in a secure, tested, and maintainable fashion. Ensures your data stays protected and your operations remain compliant.
The Leadership Team
MANAGEMENT & LEADERSHIP
Egbert van de Coevering
Founded Conveneo in 2002. Over two decades of experience in remote operations, customer experience, and hybrid AI strategy for premium brands.
Jerome Gehin
Leads global talent acquisition across 30+ languages. Expert in building multilingual teams with high cultural intelligence and retention.
Lucy Riga
Ensures operational excellence across all programs. Drives continuous improvement, quality assurance, and process optimization.
Trust & Compliance
EUROPEAN HERITAGE & GOVERNANCE
EU Operations
Strictly based and operated in the European Union.
GDPR Compliant
Privacy by design and default for ultimate security.
ISO Standards
Certified for information security and quality management.
High Confidentiality
Trusted by premium brands for sensitive data handling.
Let's Build Something Together
Whether you need a complete CX program or a hybrid AI team, we're ready to talk.